Calming Upset Customers
Multimedia Computer-based Training for WindowsSoftware - 1995
A computer based training program on why customers get upset, techniques to help in situations involving these customers and guidelines for managers who must create an environment that produces customer satisfaction.
Publisher: Salt Lake City, Utah : Pinnacle Multimedia ; Des Moines, IA : Smart Choice Media [distributor], c1995
Branch Call Number: CDROM 658.812 Ca
Characteristics: 9 computer disks : sd., col. ; 3 1/2 in. + 1 user's guide and 1 book
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